Customer Service Coordinator (Front Desk)

Customer Service Coordinator (Front Desk) job in Albuquerque, NM

Shift: Varied
Schedule: PRN

You’re going to LOVE Lovelace!

About us: Lovelace Women’s Hospital is New Mexico’s first and only hospital dedicated to women’s health.  Our patients choose Lovelace Women’s Hospital because it’s a name they trust.  Whether we come alongside them for a birthing experience or breast cancer treatment, our primary goal is to offer them exceptional care. For seven consecutive years, Lovelace Women’s Hospital has been recognized by Modern Healthcare Magazine as one of the best places to work in healthcare in the nation.

Lovelace Women’s Hospital is hiring a Customer Service Coordinator

  • The Customer Service Coordinator Provides direct customer service and front desk assistance for assigned department to include but not limited to admitting, registering, scheduling and verifying insurance.
  • Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.
  • Adheres to policies, procedures and regulations to ensure compliance and patient safety.
  • May be required to analyze medical records and charge entry information for financial reimbursement within the guidelines and procedures.

Qualifications:

  • Minimum: High School Diploma or GED equivalent.
    Desired: Associate’s degree in related field of study.
  • One (1) year of previously related experience.

  • Ability to type and enter data efficiently and accurately.  Ability to work independently.  Ability to communicate effectively.  Knowledge of office procedures.  Knowledge of insurance plans.  Skilled in a variety of software applications.
  • Knowledge of medical terminology preferred
    Desired: Experience in a healthcare setting

Why Lovelace?

  • 2015 & 2016 Women’s Choice Award for America’s Best Breast Centers
  • 2016 Women’s Choice Award for America’s Best Hospitals for Patient Safety
  • Named to Modern Healthcare’s 100 Best Places to Work since 2008
  • Zia Award from Quality New Mexico for Best in Class

Department / Location

ADMITTING
Lovelace Womens Hospital - Albuquerque, NM