Scheduler Call Center Full Time Days

Scheduler Call Center Full Time Days job in Albuquerque, New Mexico

Shift: Day
Schedule: Full - Time Regular

Scheduler, Call Center, New Mexico Heart Institute, Full-Time job, Days, Albuquerque, NM

  We are looking for a Scheduler to join our Call Center Team in Albuquerque, NM.

  This full-time job is located at New Mexico Heart Institute, the largest private cardiology practice in the state serving patients in 25 different New Mexican communities, with care delivered in Albuquerque and Santa Fe. NMHI practices state-of-the-art medicine by employing the latest cardiovascular imaging and fully integrated interventional, cardio-thoracic, and vascular surgical approaches. The Institute’s services, a number of which are conducted in conjunction with the Heart Hospital of New Mexico, located next door, address a full-range of preventive, diagnostic, treatment, surgical, and rehabilitation needs.
   Scheduler  Job Responsibilities:

  • Accurately schedules and pre-registers all patients for the region into six different computer programs for procedures and exams. 
  • Handles administration of technical prep direction and ensures accurate placement of patients on the various schedules at all facilities to enable timely delivery of service to the patient.   
  • Handles telephone calls in an efficient manner to meet corporate guidelines for waits and delays as well as meets abandonment ratio criteria.   
  • Handles customer account transactions, provides customer assistance including dealing with physician concerns and ensures insurance data is collected accurately to alleviate authorization issues.

Scheduler Education and Experience Job Requirements:

  • High School Diploma or GED equivalent
  • One (1) year of previously related experience
  • Knowledge of Medical Terminology
  • Scheduling knowlede preferred
  • Registration and Insurance knowlwdge preferred
  • Ability to type and enter data efficiently and accurately.  
  • Ability to work independently.  
  • Ability to communicate effectively.  
  • Knowledge of office procedures.  
  • Basic computer skills 
  • Skilled in a variety of software applications 

  Lovelace is a drug-free employer with smoke free campuses.


Department / Location

Call Center
Lovelace New Mexico Heart Institute - Albuquerque, New Mexico